This Website March 1st, 2024


This policy applies to the site: Your privacy is of the utmost importance to SDC Côte-des-Neiges, which is responsible for this site.

This Privacy Policy aims to lay out:

  • how your personal information that may identify you is collected and processed.
  • your rights regarding your personal information;
  • who is responsible for the processing of the collected information;
  • to whom the information is transmitted;
  • This Privacy Policy complements the Terms and Conditions that you may find at the following address:

We collect the following personal information:

  • First and last name
  • Address
  • Email Address
  • Phone number
  • Gender or sex
  • Age/date of birth
  • Occupation

The personal information we collect is collected through the collection methods described in the following section.


Your personal information is collected through the following methods:

  • Registration form Newsletter
  • Opinion poll/questionnaire
  • Competition

Only personal information necessary for the proper execution of the objectives pursued by the site is collected. We use the information thus collected for the following purposes:

  • Responses to requests for information
  • Sending a newsletter
  • Sending promotional/marketing offers
  • Statistics/Analytics management for performance analysis
  • Website management
  • Recruitment
  • Dissemination of testimonies

Under the amendments to the Act respecting the protection of personal information in the private sector (Private Act) of the Commission d’access à l’information du Québec, for the use of cookie files involving saving and analysis personal information, your consent is necessarily requested.

We collect certain information through log files and cookies, both ourselves and third parties. These third parties collect data on each website that has such a cookie installed in order to provide us with contextual data for analytics, or to allow us to target you with relevant advertising.

These files allow us to process statistics and traffic information, facilitate navigation and improve the service for your convenience. This information is kept and used for technical and statistical purposes. They are used, among other things, to count the number of visits, the most visited pages, the technology used by visitors, referring sites and the country of origin of visitors.

a) Description of cookie files used by the site and collection objectives

Essential: Essential cookies are used to ensure the basic functionality of our website to ensure you have a smooth and secure user experience. They are essential to allow you to access the main functionalities of our website. This mainly concerns the type of Web Browser and the Operating System.

You can normally control the recording of browsing cookies using the options offered by your web browser. Disabling certain cookies could affect the quality of your browsing or make certain features of our website unavailable.

You can manage your cookie preferences via your browser, by uninstalling and blocking certain cookies. Click your browser below for instructions. You can withdraw your consent to the use of browser cookies at any time by managing your preferences. Certain features may require browser cookies for security purposes.

o Google Chrome

o Firefox

o Safari

o Microsoft Edge

o Opera

o Brave

You can also install an extension for your browser to prevent the use of cookies to share information with Google Analytics. For more information on the privacy practices of Google, please visit  Google Confidentialité & Conditions.

Analytics: Analytics cookies are used to collect anonymous data about user activity on our website, providing us with valuable information to analyze and optimize website performance. For example, we use Google Analytics cookies to obtain information such as the number of visitors, where they come from, the pages visited and the time spent on our website. We only see data provided by Google Analytics in aggregate.

Performance: We use Google Analytics performance cookies (GA4). These performance cookies aim to improve the efficiency and speed of a website by storing temporary information on the user’s device, which helps improve the service, personalize the experience, optimize page loading and reduce server load. They help provide users with smoother navigation and an improved user experience by minimizing loading times.

The website may contain hyperlinks to sites, services or applications including widgets for sharing on social networks. We provide these hyperlinks as a convenience and therefore have no control over the privacy and confidentiality practices of third party sites. Therefore, any personal information shared via these sites is not covered by this privacy policy but is subject to their own privacy policy. It is your responsibility to read these policies to protect your personal information. We invite you to consult the privacy policies and general conditions of use of these sites.

b) Objection to the use of cookies and log files by the Website

You have the right to object to the recording of these cookies and log files by configuring your web browser.

Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation shall not be considered of our making.


We undertake not to sell to third parties or generally commercialize the personal information collected. However, we may share this information with third parties for the following reasons:
Staff members and contractors: The personal information we collect is accessible by certain employees and contractors who need to access it in the course of carrying out their duties and according to the use provided for in this policy. These individuals are bound by this policy and agree to use the personal information collected only in accordance with this policy.
Service Providers: Certain personal information is also communicated to other individuals or organizations who are service providers to our organization in order to fulfill services such as orders or deliveries. In such a case, these people or organizations undertake to preserve the confidentiality of personal information and to use it exclusively to fulfill their mandate to us. For example, we use Google Analytics to collect browsing cookies. Although we do not share personal information directly, they may have access to your personal information.
Legal Requirements: We may also disclose collected personal information to other individuals or organizations if a competent authority directs us to do so under applicable law or if applicable law expressly permits such disclosure, even in the absence of consent. of the data subject or if we consider that such communication is reasonably necessary to protect the rights, property and safety of third parties as well as our organization.


The person responsible for the protection of personal information will keep all the personal information collected in the site’s computer systems and under reasonable security conditions until the purpose for which it was collected is accomplished. The retention period of personal information may, however, be extended even after the purposes have been achieved, particularly for legal or regulatory reasons


Our site is hosted by: ASTRAL INTERNET CANADA., headquartered in Saint-Jean-sur-Richelieu, Quebec, Canada ( The information we collect and process is exclusively hosted and processed in Canada.


a) The person responsible for the protection of personal information

The Privacy Officer strives to adopt reasonable physical, administrative and organizational measures to protect personal information. He is responsible for determining the purposes and means used to process personal information.

If you have any questions about our Privacy Policy, you can contact our Privacy Officer by mail or e-mail.

By mail to
SDC Côte-des-Neiges
Attention: Privacy Officer
5450 Ch. de la Côte-des-Neiges, Suite 424
Montréal, H3T 1Y6.

By e-mail to

b) Obligations of the person responsible for the protection of personal information

The person responsible for the protection of personal information undertakes to protect the personal information collected, not to transmit it to third parties without you having been informed and to respect the purposes for which this information was collected .

The manager will be responsible for receiving and processing requests for access or rectification of personal information and informing the persons concerned of their right to withdraw their consent. When an individual withdraws their consent, the company can no longer use their personal information for these purposes.

In addition, the person responsible for the protection of personal information undertakes to notify you in the event of rectification or deletion of personal information, unless this entails disproportionate formalities, costs or steps for him.

In the event that the integrity, confidentiality or security of your personal information is compromised, the manager undertakes to inform you by any means.

In the event of a confidentiality incident involving personal information, it must in particular: Record communications made to any person or organization likely to reduce the risk for the person concerned, following the incident and take part in the assessment of the damage caused by the incident.

The personal information of a deceased person may be communicated to their spouse or one of their close relatives if knowing this information is likely to help this person in their grieving process. A restriction will apply, however, if a deceased person has previously recorded, in writing, their refusal to grant this right of access.


You have fundamental rights regarding your personal information.

Depending on the circumstances, you may benefit from the right to be informed about the collection, use and communication of your personal information, to access your personal information, to rectify it, to erase it and to obtain a copy of it. You also have the right to withdraw your consent to the processing of your personal information. In order to make a request about your personal information, you must follow the following procedure: Please communicate to  stating your first name, last name and the name of the site and the reason for your request. The person responsible for the protection of personal information is required to respond to you within a maximum of thirty (30) days.


a) Right to portability of personal information

As of September 22, 2024, the addition of a new paragraph to section 84 of the Access Act will allow any person to obtain, in a structured and commonly used technological format, computerized personal information that he has provided or to request that it be transmitted to another person or organization in this same format.


The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • Connection to the infrastructure administration panel only via a secure VPN
  • Intrusion detection and prevention systems (IDS/IPS)
  • Firewall and reverse proxy
  • Regular update of WordPress version and plugins.
  • Wordfence Extension
  • Akismet Anti-Spam
  • Cookie Yes
  • reCAPTCHA by Google
  • Regular update WP-Extensions-Plugins
  • Implementation of Resumption of Activities Protocol (PRA)

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.


In accordance with the provisions of Article 8 of Regulation 2016/679, only minors aged 15 or over can consent to the processing of their personal information. If you are a minor under the age of 14, the consent of a legal representative will be required so that personal information can be collected and processed. We reserve the right to verify by any means that you are over 15 years old, or that you have obtained the consent of a legal representative before browsing the site.


We reserve the right to modify this privacy policy to ensure its compliance with applicable law. Therefore, you are invited to regularly consult this confidentiality policy in order to keep yourself informed of the latest changes that will be made to it.


By browsing the site, you confirm that you have read and understood this confidentiality policy and accept its conditions, particularly with regard to the collection and processing of your personal information, as well as the use of cookies.


We undertake to respect the legislative provisions set out in:
The Quebec Commission for Access to Information: Law modernizing legislative provisions regarding the protection of personal information in the private sector, also called Law 25. ( /)